TC-Trissea (Tuguegarao City Tricycle Riders Information, Security and Satisfaction Enhancement App): A Proposed Mobile App for Tricycle Commuters of Tuguegarao City
Jesus B. Pizarro1, Maria Visitacion N. Gumabay2, Sheena G. Gumarang3
1Dr. Jesus B. Pizarro, Department of Mathematics and Public Administration, St. Paul University Philippines, Tuguegarao City (Cagayan), Philippines.
2Dr. Maria Visitacion N. Gumabay, Department of Information Technology, St. Paul University Philippines, Tuguegarao City (Cagayan), Philippines.
3Dr. Sheena G. Gumarang, Department of Information Technology, St. Paul University Philippines, Tuguegarao City (Cagayan), Philippines.
Manuscript received on 25 February 2025 | First Revised Manuscript received on 04 March 2025 | Second Revised Manuscript received on 17 April 2025 | Manuscript Accepted on 15 May 2025 | Manuscript published on 30 May 2025 | PP: 1-14 | Volume-14 Issue-6, May 2025 | Retrieval Number: 100.1/ijitee.D107614040325 | DOI: 10.35940/ijitee.D1076.14060525
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The tricycle transportation system in Tuguegarao City in Northern Philippines is perennially confronted with problems and challenges that have to do with the tricycle commuters’ safety, the quality of service that they receive from drivers and their deteriorating overall level of satisfaction as commuters. To address these issues, the Tuguegarao City Tricycle Riders Information, Security, and Satisfaction Enhancement App (TC-TRISSEA) was developed as a mobile application to enhance the commuters’ experiences by integrating technological innovations in the app’s interface. The study employed an exploratory sequential mixedmethods research design. Qualitative data were gathered through formal interviews with tricycle commuters and drivers to identify issues and concerns that served as the basis for developing the survey instruments. In the quantitative phase of the study, 90 participants were surveyed and assessed the mobile app’s net effect on commuters’ safety, satisfaction, and usability. The Technology Acceptance Model (TAM) served as the foundation for the quantitative phase of the study. Ten IT experts served as evaluators to measure the app’s compliance with ISO 25010 software quality standards. Findings revealed that consumers consistently expressed dissatisfaction with the current tricycle system, particularly regarding safety, fare payment, and the professionalism and behaviour of tricycle drivers. The developed TC-TRISSEA app addressed these concerns through embedded features, including real-time tracking, a feedback mechanism, and driver profile verification using QR codes. The IT experts rated the app as compliant to a “Very Great Extent” with ISO 25010 software quality standards, thus confirming that it is robust and usable. The study revealed that the app significantly enhanced commuter safety and overall satisfaction by addressing the areas of inefficiencies and promoting accountability among drivers. The app’s adherence to international software quality standards underscores its potential as a scalable model for urban mobility solutions in cities and municipalities across the Philippines.
Keywords: Tricycle Transportation System, Mobile Application, Commuter Safety, Urban Mobility Solutions, ISO 25010 Software Standards.
Scope of the Article: Information Technology