Impact of Total Quality Management (TQM) on the Performance of Building Construction Industry
S K Gupta1, R K Khitoliya2

1Dr. S K Gupta, Associate Professor, National Institute of Technical Teachers Training & Research, Sector, Chandigarh, India.
2Dr. R K Khitoliya, Professor and former Head, Department of Civil Engineering, Punjab Engineering College (Deemed to be University), Sector, Chandigarh, India
Manuscript received on February 10, 2020. | Revised Manuscript received on February 22, 2020. | Manuscript published on March 10, 2020. | PP: 2346-2348 | Volume-9 Issue-5, March 2020. | Retrieval Number: E3204039520 /2020©BEIESP | DOI: 10.35940/ijitee.E3204.039520
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Abstract: The purpose of this paper is to discuss the impact of Total Quality Management (TQM) on building construction industry in India. The critical success factors, problems, issues and challenges in effective TQM implementation in building construction industry have been briefly discussed. There are not many research studies available in India on implementation of Total Quality Management (TQM) in building construction that have found out the change in the performance of the building construction companies after implementation of TQM. This study is exploratory in nature and perhaps one of the few studies which has studied the change in the performance of the construction industry in India after successful implementation of TQM. A questionnaire survey was conducted among the building construction firms in India to measure the impact on the performance of building construction after implementation of TQM. The findings show that there is a significant change in the performance level after implementation of TQM in the sample building construction organizations. Productivity has increased whereas complaints have reduced. There is an increase in repeat customers whereas rework and change orders have reduced 
Keywords: TQM, Obstacles, Critical Success Factors, Construction Firms
Scope of the Article: Construction Engineering