Measuring Quality and Impact of Quality Framework for Consumer Healthcare Websites
Lami Garoma Abaya1, Selvakumar Subramanian2

1Lami Garoma Abaya, Department of Computer Science, Ambo University, Ambo, Ethiopia. 

2Selvakumar Subramanian, Department of Computer Science and Engineering, GKM College of Engineering & Technology, Chennai (Tamil Nadu), India.

Manuscript received on 28 November 2019 | Revised Manuscript received on 07 December 2019 | Manuscript Published on 14 December 2019 | PP: 474-482 | Volume-9 Issue-1S November 2019 | Retrieval Number: A12981191S19/2019©BEIESP | DOI: 10.35940/ijitee.A1298.1191S19

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Abstract: Website becomes an important tool for organizations to put their product online. Similarly, health care organizations allow to serve their patients online as well as to deliver information. In Ethiopia, healthcare providers have websites even though the usages of the website by end-users are not become familiar due to their interpretation on the standard of the existing website. The objective of this study is to develop a website quality evaluation framework for Ethiopian healthcare organizations which is used as guidelines for developers of healthcare website in Ethiopia. To develop the framework an extensive literature study was done on quality models, design guidelines, accessibility guidelines to identify characteristics, sub-characteristics and quality indicators. The proposed framework (HWebQE) was tested on three Ethiopian healthcare providers’ website as case study using questionnaire prepared from the quality indicators. The results of this study show that the overall qualities of the available Ethiopian healthcare provider’s website are in the moderate quality level.

Keywords: Ethiopian Healthcare Website Evaluation, Health Website Quality Evaluation, Cronbach’s alpha, Webuse.
Scope of the Article: Patterns and Frameworks