Effective Back Channel Response to User Queries using Banking Bot Artificial Intelligent System
M. Senthamil Selvi1, A. Kayalvizhi2, C. Premalatha3
1Dr. M. Senthamil Selvi, Professor & Head, Department of Information Technology, Sri Ramakrishna Engineering College, Coimbatore, India.
2A. Kayalvizhi, Assistant Professor, Department of Information Technology, Sri Ramakrishna Engineering College, Coimbatore, India.
3C. Premalatha, Assistant Professor, Department of Information Technology, Sri Ramakrishna Engineering College, Coimbatore, India.
Manuscript received on September 16, 2019. | Revised Manuscript received on 24 September, 2019. | Manuscript published on October 10, 2019. | PP: 3171-3174 | Volume-8 Issue-12, October 2019. | Retrieval Number: L27901081219/2019©BEIESP | DOI: 10.35940/ijitee.L2790.1081219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The banking bot project is to create an Intelligent machine for banks to read the users queries and respond at a faster rate. The aim of the project is to develop a system for banks where users/ customers can ask any bank related questions like loan, services, account, schemes, policy etc. The application will be developed for web users. The machine recognizes the queries and answers appropriately. Even if the user does not frame sentence properly, system will understands the query and answer accordingly based on the frequent matching datasets. There is no specific format to follow for the user to ask questions. This project helps to create a user friendly Artificial Intelligent system to resolve user’s basic queries.
Keywords: Banking Bot, Web users, Artificial Intelligence System
Scope of the Article: Artificial Intelligence