TQM and Organizational Performance in Indian Manufacturing Companies
Venkataiah Chittipaka1, Ravi Aluvala2
1Venkataiah Chittipaka, Professor, Department of Operations, GITAM Institute of Management, GITAM (Deemed to be University), Visakhapatnam, Andhra Pradesh,
2Ravi Aluvala, Associate Professor, Department of Management Studies, Mahatma Gandhu University, Nalgonda, Telangana.
Manuscript received on September 16, 2019. | Revised Manuscript received on 24 September, 2019. | Manuscript published on October 10, 2019. | PP: 4440-4445 | Volume-8 Issue-12, October 2019. | Retrieval Number: L34951081219/2019©BEIESP | DOI: 10.35940/ijitee.L3495.1081219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: With the advent of the 21st century, the corporate world is facing several challenges and prospects that seems to be very arduous as well as stimulating. Firms and businesses throughout the world are in a necessity of upgrading their quality system and maintaining the product standards in order to survive. When a firm fails to have such a quality system, there will be a difficulty in identifying the issues. However, when an organization functions with proper procedures and system, the managers will easily find out the blockades as well as bring out the remedial and preventive activities. Therefore, the objective of the current study is examining the TQM and OP in manufacturing companies that are present in India. It was piloted in Indian manufacturing companies in Chennai with a sample size of 150 employees with the help of questionnaire method. The data that was gathered then evaluated using SPSS-AMOS. It was found that all the hypotheses were absolutely appropriate for the study and henceforth displayed the progressive influence of TQM on organizational performance (OP). It seemed that there was found no much variance in TQM and OP. Certain TQM practices are associated with OP of the Indian Firms. Lastly, the results offer a relevant knowledge about TQM from Indian manufacturing perspective TQM and OP was examined through Factor analysis (CFA), Reliability tests and SEM analysis. The Analysis revealed to what extent both TQM and OP are interrelated and in what way TQM practices brings an influence on OP of a firm.
Keywords: Total Quality Management (TQM), Organizational Performance (OP), Manufacturing Industries, Customer Satisfaction, Supplier Quality Management (SQM), Quality Assurance (QA), Performance Indicator (PI).
Scope of the Article: Manufacturing Processes